Recommended Technology Platform
Hardware
The following are hardware requirements you must meet for us to meet our service obligations. Other hardware may be supported on a “best-effort” basis at our discretion.
Desktops
Business or Enterprise models with the following characteristics:
Make: Dell (preferred) or HP
Warranty: Current
CPU: Intel i3, i5, i7, i9 @ 2.4+ Ghz
RAM: 8+ GB
Storage: 256+ GB Solid State Drive (SSD)
TPM 2.0 Module
OS: Windows 10 Pro, Windows 11 Pro
End of Life: No
Laptops
Business or Enterprise models with the following characteristics:
Make: Dell (preferred) or HP
Warranty: Current
CPU: Intel i3, i5, i7 @ 2.4+ Ghz
RAM: 8+ GB
Storage: 256+ GB Solid State Drive (SSD)
TPM 2.0 Module
OS: Windows 10 Pro, Windows 11 Pro
End of Life: No
Resolution: 1920×1080 or higher
Accessories
Mice: Unit supplied with Desktop/Laptop by manufacturer or Logitech. Wired preferred.
Keyboard: Unit supplied with Desktop/Laptop by manufacturer or Logitech. Wired preferred.
Monitor: Resolution of 1920×1080 or higher, minimum size 23″ or higher.
Servers
Make: Dell or HP
Warranty: Current
RAM: 32+ GB
Storage: Solid State Drive (SSD) Array
OS: Windows 2022 Standard-Datacenter
End of Life: No
Uninterruptable Power Supply
APC SMART-UPS Models
Firewalls
Ubiquiti USG
Ubiquiti USG-Pro / SE
FortiNet FortiGate 80, 60, 40 Series
Switches
Ubiquiti - Current UniFi or UISP Models
WiFi Access Points
Ubiquiti - Current UniFi or UISP Models
Software
The following are software requirements you must meet for us to meet our service obligations. Other software may be supported on a “best-effort” basis at our discretion.
Operating Systems
The following operating systems are supported for managed services.
Windows 10, 11 Pro/Business/Enterprise (Desktops/Laptops)
Windows Server 2016, 2019, 2022 (Servers)
Line of Business (LOB)
We offer direct support for the following software. Other software we support on a best-effort basis.
Microsoft Software – Microsoft Office Suite
Google Chrome
Adobe Applications – Reader, Air, Shockwave
Java Runtime Environment
PDF Creator
ESET Anti-Virus
Atera online backup
The following cloud environments are supported for managed services.
Microsoft 365 (M365)
Microsoft Azure
Google G-Suite